Refund policy
Last updated: October 1, 2026
30-day returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging.
How to start a return
- Email info@thelpstudios.com with your order number and the items you would like to return.
- We will reply with your return authorization and the return address. Returns sent without authorization cannot be accepted.
- Pack the items securely and send them using a tracked service. Keep your proof of postage until your refund has been processed.
Return shipping
Return postage is paid by the customer, and the original shipping charge is non-refundable.
If your item is faulty, damaged on arrival or not what you ordered, we will cover the cost of the return and send you a replacement or a full refund, including shipping.
Returns currently go back to our warehouse in the United Kingdom. If you are sending from outside the UK, please mark the customs declaration as "Returned goods".
Refunds
Once your return arrives and has been inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show the refund.
Exchanges
The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.
Items we cannot accept
Items that have been worn, washed, altered or damaged after delivery, or that are returned without their tags, cannot be refunded.
This policy does not affect your statutory rights.
Questions? Email info@thelpstudios.com.